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NSW Ombudsman resources

My Right To Be Heard – This video features five people with disability who provide their personal experiences with discrimination and the importance of being heard. The Deputy Ombudsman and Disability Services Commissioner also appears in the video, sending a strong message about the obligation of all agencies and their staff to adopt an inclusive and person-centred approach to complaint handling. The Commissioners message is supported by practical advice from one of our most experienced complaints handlers. View video: https://youtu.be/s5h5eHPtji8 

Tips for Accessible Complaint Handling – If you are a frontline employee, you can visit the NSW Ombudsman website to read about adopting person-centred and inclusive approaches to complaints from people with disability. To view or download these 'tip' sheets, please visit: www.ombo.nsw.gov.au