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We have outlined the National Disability Service Standards and included a few handy links you may find useful

The National Disability Service Standards apply to disability service providers.

  1. Rights: The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.
  2. Participation and Inclusion: The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
  3. Individual Outcomes: Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
  4. Feedback and Complaints: Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
  5. Service Access: The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.
  6. Service Management: The service has effective and accountable service management and leadership to maximise outcomes for individuals. 

If you would like to continue reading the National Disability Service Standards head onto the National Standards site. 


We have compiled a bunch of useful links that can assist you with a number of general questions

United Nations Charter of Human Rights 
The Universal Declaration of Human Rights (UDHR) is a milestone document in the history of Human Rights. 

Funding Links 

Ageing, Disability and Home Care 
ADHAC: is a part of the NSW Department of Family and Community Services and is primarily responsible for providing funding, services and support to people with a disability and their families and carers and older people.

National Disability Insurance Scheme
By 2018 the National Disability Insurance Scheme will be the primary funder of disability supports. 

Department of Human Services, Victoria

Services for People with Disability, their families and carers

Advocacy and General Links 

National Disability Services 
NDS: national industry association for disability services, whom represent a large number of non-government organisations. 

Disability Advocacy (DA) NSW
DA provides information and advocacy services for persons with any disability in the Hunter, New England and Mid-North Coast regions of NSW.  DA also provides advocacy workshops for workers, families and carers.

Indigenous Disability Advocacy Service (IDAS)

IDAS is funded to service Indigenous persons with a disability in Western Sydney and Regional centres in areas of high need in NSW, in consultation with Family and Community Service and Department of Ageing Disability and Home Care.

Phone:   (02) 4722 3524 / Email:

Multicultural Disability Advocacy Association (MDAA) NSW

MDAA is the peak organisation for people from non-English speaking backgrounds (NESB) with disability, their families and carers in NSW.  MDAA is the only advocacy service in NSW available specifically to people from NESB with disability.

Phone: 1800 629 072 / (02) 9891 6400 /Email:

People with a Disability (PWD)

PWD is a national peak disability rights and advocacy organisation which seeks to provide people with disability with a voice of their own. PWD provide information and advocacy services as well as training for working with people with a disability. The website hosts a range of resources and links including information on training available.

Phone: (02) 9370 3100 or Free call: 1800 422 015 / Email: 


Australian Competition and Consumer Commission (ACC) 
Developed four educational resources for consumers with disability in relation to the Australian Consumer Law (ACL). 

Your Consumer rights: A guide for consumers with disability 

The guide explains your consumer rights, how to be a smart shopper, what to look out for when signing a contract/service agreement and the steps you can take to resolve problems.  

Information for consumers with disability 

This fact sheet explains your consumer rights and the steps you can take to resolve problems.

Your rights when you buy something 

The guide explains your consumer rights and the steps you can take to resolve problems. It is written in Easy English, which is more accessible for people who have difficulty reading and understanding written information.